Pinkomate.com online store provides unique innovative adult toys with high quality materials and reliable production. We believe in our products. We are confident that your adult toys will work perfectly because we've put in the time and effort testing each model rigorously before it's put into production. Our members of QA team inspect each product before packaging / shipping to ensure the maximum customers’ satisfaction. So with confidence, we offer you a 1-year warranty from date of purchase.
Kind reminder: However, please note that the warranty does NOT cover water damage to those items without waterproof function. Moreover, we found in the after-sales mail that many customers have no problems with their toys. Most problems are from accessories, such as charging cables, silicone rings, etc. However, the charging cables of some toys cannot be replaced. If you belong to this kind of situation, please provide us with your order number, and we will give you a brand-new product. This after-sale only serves buyers who purchased from our website www.pinkomate.com. Please send an email to pinkomate with your full name, order number, shipping address, and also a short video of the malfunction in order to qualify for a warranty replacement. No matter how much we stand by our products we will always choose to stand by our customers first!
Cancellation
We accept order cancellation within 24 hours of purchase. Please email us to order@pinkomate.com if you decide to cancel the order. Your order will be fully refunded as soon as it’s cancelled. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the products have already been shipped.
Returns (if applicable)
Purchase can be returned or exchanged within 30 days from the delivered date. To be eligible for a return, items must be unused, undamaged and in original packaging, ensure that all articles in the package are intact! If not, the customer is responsible for all incurred fees and no refund will be issued. Items that do not meet these criteria will not be considered for return. Customer must email us with a picture showing the problem/defect after submitting the return/exchange request online.
Kind reminder: Due to the nature of our adult toys or products we do not accept returns which include but are not limited to the following: Buyer's Remorse Wrong Model, Features, Colors, Etc. Sizing Concerns (Too Small or Too Large) We are unable to replace toys that are lost, stolen, or damaged through negligence after receipt. We are unable to permit returns or exchanges of any accessories and or merchandise. Custom-order or personalised items do not have a right to 30 days refund. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days.
Kind reminder: Any address on the parcel is not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded or exchanged.
Late or missing refunds (if applicable)
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@pinkomate.com.
FAQs
Q: How can I request a refund?
A: Please email info@pinkomate.com or contact pinkomate AI assistant for a Refund Request Form. Support will provide further instructions after verifying a customer’s product eligibility.
Q: What products are eligible for a refund?
A: Only products purchased directly from our website/online-store are eligible for a refund. Third-Party products are not eligible.
Q: How many times can I return a product?
A: Customers are allowed 2 returns every quarter. Multiple product returns will not be approved unless a bundle was purchased. (It should be noted that this return limit is under normal circumstances and within the specified time frame and conditions.)
Q: Can I request a refund for the products purchased from another store?
A: Only products purchased directly from the Pinkomate.com website are eligible for a refund.
Q: When will I receive my refund?
A: Any return received will be processed the following week. Dependent on the Customer’s bank, funds will be returned within 3 - 7 business days.
Contact us:
If you have further questions / issues, please don’t hesitate to contact us at info@Pinkomate.com or chat with us online. Pinkomate® will try our best to meet your request.
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